What does "quality care" mean to you?
It's one thing for us to define the meaning of "quality care", but it's even more important that we understand what that means to our clients and their families. Inviting this dialogue at VON is critically important to us as it helps us to identify areas for improvement, while empowering clients and families to be invested in their care journey.
Clients and families help shape everything we do, from care delivery and program design to policy and decision making and governance. Our client and family advisors share valuable feedback that helps us ensure our programs and services bring the best experience possible to our clients. Integrating their feedback is an essential part of our people-centred care approach and enhances the quality of care, fosters trust and helps to create a supportive and responsive healthcare experience.
