Client Experience

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VON client and staff looking toward each other smiling. In the client's home with photos hanging in a frame on the wall behind them.
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Existing or past client? We want to hear about your experience!

Your feedback is important to us. It can help to shape our care delivery, program design, and policies, making quality care a shared goal that reflects what truly matters to our clients and their families.

The privacy of our clients is paramount. The responses collected are kept anonymous, results are rolled up quarterly in a report that will guide service level changes and procedures.  

Start the survey now!

Testimonials

At VON we pride ourselves on providing quality care with compassion and dignity to the clients we serve. Every day we hear inspirational stories from clients and their families on how the care they receive from VON has enabled them to maintain independence in their home and community. 

This is what two client's have to say about VON:

“
VON has saved my wife’s life. When [the VON care providers] wake up in the morning, they don’t say ‘oh it’s a nice sunny day.’ It could be snowing, and what do they do? They get out in their cars and they go out to a person’s home. I would like to, on behalf of Canada, say thank you.”
Douglas
“
I’ve never had this kind of trust and support. Something they always tell me is, if I’m struggling, call the office and someone will get back to me right away. I feel supported and like my voice is being heard. These nurses and counsellors will celebrate your every single milestone.”
Cheryl

Questions and concerns 

If you have questions or concerns about your care or that of a loved one, your local VON team is best suited to help. Find the contact number for your local VON office on our Contact us page. 

Our client relations team is dedicated to ensuring quality care and safe practices are delivered to every client. If you feel your issue needs to be escalated, please reach out:

Toll-Free: 1-888-866-2273
Email: clientrelations@von.ca